Getting on a plane is more than just finding your seat and buckling up. The people who work on the flight, the attendants, can totally change your trip. A friendly smile can make you feel relaxed, even if you’re a nervous flyer. On the other hand, a grumpy crew can ruin the start of your vacation before you even take off. They can be the difference between a great flight and a story you tell all your friends for the wrong reasons.
This list is all about those experiences. We’re going to look at the airlines that passengers say have the kindest, most helpful crews in the sky. We’ll also dive into the airlines where people have had some not-so-great encounters. Get ready to see which flight attendants get praise and which ones get complaints, so you know what to expect on your next adventure.
Spirit Airlines
When Spirit Airlines comes up, it’s often not for good reasons. This airline gets a ton of complaints about its customer service, making it a regular on lists of the worst crews. People often share stories online, using words like “rude” to describe their flight experience. It seems like getting a friendly interaction from the staff is a roll of the dice.
You don’t have to look far to see what people mean. Social media is filled with videos showing Spirit crew members getting into arguments with passengers. These clips go viral and add to the airline’s reputation for having a hostile atmosphere on board. For many flyers, the cheap ticket price just isn’t worth dealing with the unfriendly service.
Ryanair
If you’ve flown Ryanair, you might know that “unhelpful” is a word that comes up a lot when people talk about the crew. On review sites, travelers often complain that the staff seems annoyed and rushes everyone. It can feel like they just want to get the service over with as quickly as possible, without much care for the passengers. This attitude leaves many people feeling ignored and unimportant.
Besides the rushed feeling, the crew is also known for constantly trying to sell things during the flight, like lottery tickets or snacks. This can be pretty irritating when all you want to do is listen to music or take a nap. The constant sales pitches, combined with a generally unhelpful approach, are why Ryanair frequently appears on lists for having some of the least-liked flight crews.
Aeroflot
Flying with Aeroflot can feel like stepping back in time, and not always in a good way. The crew is known for being very formal and strict, which can come across as cold and unfriendly. Don’t expect a lot of smiles. Travelers often write on review sites that when they ask for something, the flight attendants seem annoyed or show their frustration, making passengers feel like they are a bother.
On flights to other countries, another problem can pop up: the language difference. Sometimes, what seems like a rude response is just a misunderstanding because the crew might not speak English very well. This communication gap, combined with the super serious service style, makes for an uncomfortable trip and puts Aeroflot on the list for poor crew experiences.
United Airlines
United Airlines is another carrier that often gets called out for its flight crew’s behavior. It’s not hard to find videos online of intense arguments between United staff and travelers. These clips often go viral, showing a side of air travel that no one wants to experience. Beyond these big blowups, many flyers just feel the service is cold and impersonal, almost like they’re dealing with robots instead of people.
On top of the viral moments, official complaint numbers back up these feelings. Each year, thousands of grievances are filed against the airline, with many pointing to poor interactions with the staff. Reviewers frequently say the service quality seems to be going down over time. This consistent pattern of negative feedback is why United finds itself on the list of airlines with less-than-great crews.
British Airways
People flying British Airways sometimes expect polite service but end up disappointed. On review websites, travelers often mention that the cabin crew can act snobbish or talk down to them. Instead of being helpful, some staff members come across as passive-aggressive, responding to simple requests with sighs or sarcastic comments. This can make passengers feel unwelcome and uncomfortable during their flight.
Another common complaint is that the crew seems to favor those flying in business class. Passengers in the main cabin report feeling ignored or receiving worse service compared to those in the more expensive seats. This feeling of being treated differently, combined with a condescending attitude, has landed British Airways on the list for poor crew performance.
Southwest Airlines
Southwest Airlines was once famous for its super friendly and funny flight attendants, but many travelers feel that has changed. People who have flown with them for years say the service isn’t what it used to be. Government reports show more and more complaints from passengers who describe the crew as being sarcastic or snappy, which is a big change from the airline’s old reputation.
That famous humor doesn’t always land well anymore either. Some flyers on forums like Reddit say the jokes can feel forced or even like the crew is making fun of passengers. When you’re expecting a cheerful flight and instead get an attitude, it can be a real letdown. This shift from fun to sometimes frustrating is why Southwest now appears on lists for its crew’s poor performance.
Frontier Airlines
Flying with Frontier can be a gamble when it comes to the crew. A major complaint from passengers is the staff’s bad attitude. On review sites, people often say flight attendants are rude or sarcastic, especially when questions about baggage fees come up. It’s common to read about eye-rolls or unhelpful answers, which makes for a tense and unpleasant trip.
The airline’s strict rules, particularly about carry-on bags, don’t help the situation. These policies often turn the crew into rule enforcers who have to charge passengers extra fees right at the gate. This focus on collecting money can make interactions feel less about customer care and more about following strict, and sometimes frustrating, regulations. This constant conflict over rules is a big reason Frontier is on this list.
Air India
On Air India flights, passengers often report feeling invisible to the cabin crew. Reviewers on consumer sites frequently say that attendants ignore them or speak very bluntly without any apology. It can feel like the crew is not interested in helping, which is frustrating when you are stuck on a long flight and need something.
This lack of attention is a common theme. Many travelers complain that the flight attendants seem to vanish after the main meal service, even on lengthy international trips. When passengers press the call button for assistance, they are often met with a slow response or no response at all. Getting a shrug instead of help is why Air India is often mentioned for its poor in-flight service.
EasyJet
Flying with EasyJet can be a mixed bag, but many travelers report negative experiences with the crew. Words like “rushed” and “unfriendly” pop up frequently in online reviews. Passengers often feel that the staff is impatient and acts annoyed, especially when explaining the airline’s strict carry-on luggage rules. This can create a tense atmosphere before the plane even leaves the ground.
It’s not just about the big issues either. Some people share stories of getting a sigh or an irritated look for making simple requests, like asking for a cup of water. This kind of blunt and unhelpful behavior makes passengers feel like they are an inconvenience. When the crew seems bothered by doing their basic job, it’s easy to see why EasyJet is on the list for its poor service.
Jet2
On Jet2 flights, especially when there are delays, some passengers report that the crew’s patience wears thin. Review sites are filled with stories of staff members having sharp tongues or being outright rude. This seems to happen more on routes to popular party destinations, where big crowds can add to the stress. Even during normal drink service, some travelers say they can feel the irritation from the flight attendants.
This kind of behavior can really ruin the start of a holiday. When you’re excited to get away, dealing with an unfriendly or snappy crew member is the last thing you want. The constant feeling that the staff is annoyed by your presence is a major reason why many people have a negative view of their experience with Jet2, landing the airline on lists for its poor crew performance.
Singapore Airlines
Singapore Airlines consistently tops the charts for having an amazing flight crew, and it’s easy to see why. The staff is known for being incredibly friendly and providing service that feels thoughtful and professional. It’s more than just their famous uniforms; they are trained to make every passenger feel respected and well looked after from the moment they step on the plane.
This commitment to great service means you can expect a crew that is attentive and always willing to help with a smile. Whether you need an extra blanket or just have a question, they handle it with grace. This high level of care and genuine kindness is what makes flying with them so different and earns them a top reputation for having one of the best crews in the sky.
Japan Airlines
Japan Airlines earns high marks for its amazing crew, who are known for their exceptional politeness and attention to detail. It is very rare to find complaints about their staff’s attitude on review sites. The crew members go out of their way to be helpful and ensure everyone has a smooth and pleasant journey, making passengers feel truly valued.
This dedication to service makes the whole flight better. The attendants are not only polite but also very efficient, creating a calm and comfortable environment. This level of quality and consistency is why Japan Airlines is celebrated for its outstanding cabin crew and is a favorite for many travelers looking for a top-tier experience.
Emirates
Emirates is well-known for its excellent cabin crew, who are often praised for their calm and caring nature. Even on very long flights, travelers say the attendants remain patient and helpful, making sure everyone is comfortable. This professional and friendly approach is a big reason why the airline regularly gets high ratings for its in-flight service from passengers around the world.
Beyond their great service, the Emirates crew is also famous for their stylish uniforms. The distinctive red hats have become iconic and are often talked about online. This combination of looking sharp and acting professionally creates a memorable experience, showing that the crew’s dedication to quality is as polished as their appearance.
ANA (All Nippon Airways)
ANA (All Nippon Airways) is another airline celebrated for its outstanding cabin staff. The crew is known for being thoughtful in ways that make a real difference, like dimming the cabin lights to match sunrise and sunset, which can help reduce jet lag. Reviewers online often share stories of how attendants went “above and beyond” to help them, even when flying in economy class.
This level of detailed and considerate service has earned the airline a top spot in global rankings for staff performance. The crew’s helpful and kind approach makes every passenger feel cared for throughout the flight. Their consistent effort to provide a superior experience is what makes ANA a standout choice for those seeking exceptional service in the air.
Qatar Airways
Qatar Airways is frequently named for having one of the best crews in the sky, particularly in the Middle East. Travelers often describe the flight attendants as exceptionally gentle, polite, and patient. They are known for making passengers feel welcome and comfortable, handling requests with a calm and kind attitude that sets them apart.
Part of what makes the experience special are the cultural touches. For example, attendants sometimes serve Arabic coffee in small, traditional cups, adding a unique and warm feel to the journey. This combination of top-notch professionalism and thoughtful gestures is why Qatar Airways consistently receives awards for its outstanding cabin staff.
Cathay Pacific
Cathay Pacific’s crew is famous for more than just serving special treats like Hong Kong-style milk tea. Passengers on review sites say the attendants are genuinely caring and seem to know what you need before you even ask. This high level of attention comes from very strict training in etiquette, which covers everything down to how they should stand.
This detailed preparation means the crew is incredibly professional and graceful in everything they do. They create a peaceful and supportive atmosphere on the plane, making the journey feel smooth and pleasant. Their ability to combine flawless service with a warm, caring attitude is what lands Cathay Pacific on the list for having a world-class cabin crew.
Virgin Atlantic
The crew on Virgin Atlantic flights are known for their friendly chats and positive energy, which makes the whole trip more fun. Travelers often mention in reviews how the staff’s upbeat attitude makes a big difference. They also wear stylish red uniforms designed by a famous fashion designer, which adds to the cool, modern vibe of the airline.
On some of the longer flights, there is even a walk-up bar where you can hang out. The crew often mingles with passengers there, sharing jokes and making everyone feel comfortable. This fun and social approach to service, combined with their helpfulness, is why Virgin Atlantic is consistently praised for having one of the best flight crews.
EVA Air
EVA Air is recognized for having an amazing crew that provides polite, calm, and gentle service. Passengers, even in economy, often comment on how respectful and friendly the flight attendants are. They are known for always having a smile and making you feel welcome from the moment you get on the plane.
This airline adds fun little touches to the experience. For instance, the crew sometimes gives out collectible character-themed playing cards during boarding, which is a neat surprise. It’s this combination of being super polite and adding small, enjoyable moments that makes their staff stand out and earns them a place among the best in the world.
Turkish Airlines
Turkish Airlines is known for its warm and welcoming cabin crew, who make the flight special from the very beginning. Soon after takeoff, attendants offer each passenger Turkish delight as a signature welcome treat. This small gesture sets a friendly tone for the rest of the journey and shows their dedication to hospitality.
Travelers often praise the staff for being gracious and very generous with their help. The crew is frequently recognized for providing excellent service, earning the airline top spots in industry rankings. Their commitment to making passengers feel valued and comfortable is a major reason why flying with Turkish Airlines is considered a great experience.
Air New Zealand
The flight crew on Air New Zealand is known for being super friendly and funny, making flights feel less formal and more enjoyable. They have a kind and relaxed style that passengers love, and they’ve won awards for the best staff service in their region many times. You might even hear them crack a few jokes over the airplane’s announcement system.
This humorous and laid-back approach creates a fun atmosphere that helps you feel at ease, especially on long trips. The crew’s genuine kindness and willingness to make you laugh is a huge part of what makes flying with them so different. Their unique service style is a big reason why Air New Zealand is celebrated for its amazing staff.
Choosing Airlines With the Best Flight Crews
Choosing an airline can feel like a lottery, but knowing which ones have amazing crews can make all the difference. While some flight staff might leave you feeling frustrated, the best ones create a friendly and supportive atmosphere that makes your journey better from start to finish. A great crew can turn a long, boring flight into a comfortable and even fun experience, showing that good service really does matter when you’re thousands of feet in the air.
Now that you know which airlines to fly (and which to avoid), take your travel prep even further with these reads: